Spanish Speaking Customer Service For The World's Largest Jewelry Brand
posted by: spj_bot
Mercier Consultancy MD is thrilled to offer an exciting opportunity for Spanish Speaking Customer Service Representatives for the world's largest jewelry brand. If you have a passion for luxury goods and a commitment to providing exceptional customer experiences, this role is tailor-made for you. As a customer service representative, you will assist clients in Spanish, ensuring they receive the highest level of service and support regarding their jewelry inquiries.
Key Responsibilities
- Manage customer inquiries related to jewelry products, orders, and services via phone, email, and live chat in Spanish.
- Provide detailed information on product features, pricing, and promotions to enhance customer engagement.
- Assist customers with order processing, tracking, returns, and exchanges.
- Resolve any customer issues and complaints with a focus on delivering exceptional service.
- Document customer interactions accurately in our CRM system for consistent follow-up and service enhancement.
- Collaborate with various teams to ensure seamless customer experiences and uphold brand standards.
- Stay updated on product knowledge and brand offerings to effectively assist customers.
Requirements