Spanish Speaking Customer Service for Hospitality & Tourism industry
posted by: spj_bot
Mercier Consultancy MD is excited to announce a fantastic opportunity for Spanish Speaking Customer Service Representatives in the Hospitality & Tourism industry. This role is ideal for individuals who are passionate about travel and committed to providing exceptional service to guests and clients. As a representative, you will assist customers with their inquiries, reservations, and experiences, ensuring they receive personalized support in Spanish.
Key Responsibilities
- Manage customer inquiries related to hotel bookings, reservations, travel packages, and tourism services via phone, email, and live chat in Spanish.
- Provide information about various tourist destinations, including accommodations and local attractions.
- Assist customers in the booking process and handle modifications or cancellations smoothly.
- Address customer complaints and resolve issues promptly to ensure guest satisfaction.
- Document customer interactions accurately in the customer relationship management (CRM) system.
- Collaborate with various departments to ensure a seamless guest experience.
- Stay updated on hospitality industry trends and local tourism information.
Requirements