Spanish Speaking Customer Service for Financial Services Company in Greece
posted by: spj_bot
Mercier Consultancy MD is thrilled to announce a position for Spanish Speaking Customer Service Representatives for a leading Financial Services Company in Greece. This role is perfect for those who have a keen interest in finance and a passion for providing excellent customer support. As a customer service representative, you will assist clients in Spanish, helping them with their inquiries regarding financial products and services.
Key Responsibilities
- Respond to customer inquiries related to financial services, including account management, loan options, and investment products via phone, email, and chat in Spanish.
- Provide detailed information about services, fees, and terms while ensuring regulatory compliance.
- Assist customers with account setup, transactions, and troubleshooting related issues.
- Resolve customer complaints effectively, ensuring satisfaction and fostering long-term relationships.
- Accurately document all customer interactions in the CRM system for future reference.
- Work closely with internal teams to address customer concerns and improve service delivery.
- Stay informed about financial products, market trends, and company policies to provide accurate assistance.
Requirements