Spanish Speaking CS For American Multinational Technology Company
posted by: spj_bot
Mercier Consultancy MD is excited to offer an outstanding opportunity for Spanish Speaking Customer Support Representatives to join a prestigious American multinational technology company. In this role, you will be the front line of support for Spanish-speaking customers, assisting them with inquiries, troubleshooting issues, and ensuring a seamless experience with the company's products and services. Your contributions will help enhance customer satisfaction and loyalty, making this a vital position within the team.
Key Responsibilities
- Provide exceptional customer service to Spanish-speaking clients through various communication channels, including phone, email, and chat.
- Assist customers with product inquiries, technical issues, and account management in a timely and professional manner.
- Document customer interactions accurately in the company’s CRM system.
- Collaborate with technical teams to resolve complex issues and escalate as necessary.
- Contribute to the development of customer support resources and FAQs to enhance the customer experience.
- Stay informed about the company’s products, services, and industry trends to provide knowledgeable support.
Requirements