Slovenian Speaking Customer Service for Pharmaceuticals industry
posted by: spj_bot
Mercier Consultancy MD is thrilled to offer an exciting opportunity for Slovenian Speaking Customer Service Representatives in the Pharmaceuticals industry. This role is ideal for individuals who are passionate about healthcare and committed to providing exceptional customer support. As a representative, you will assist clients with their inquiries regarding pharmaceutical products and services, ensuring a high standard of service in Slovenian.
Key Responsibilities
- Handle customer inquiries related to pharmaceutical products, prescriptions, and health services via phone, email, and chat in Slovenian.
- Provide accurate information regarding product availability, usage instructions, and side effects.
- Assist customers with order placements, changes, and tracking their pharmaceutical deliveries.
- Resolve customer issues and complaints effectively, ensuring high levels of satisfaction.
- Document all customer interactions comprehensively in the CRM system for follow-up and quality control.
- Collaborate with internal teams to ensure a seamless customer experience and timely resolution of inquiries.
- Stay informed about industry regulations and changes to provide up-to-date information to customers.
Requirements