Slovak Speaking Customer Service for Education & E-Learning industry
posted by: spj_bot
Mercier Consultancy MD is excited to offer a unique opportunity for Slovak Speaking Customer Service Representatives in the Education & E-Learning industry. This role is perfect for individuals passionate about education and committed to providing exceptional support to students and educators alike. As a member of our team, you will assist customers with inquiries related to e-learning platforms, courses, and educational resources, all while communicating effectively in Slovak.
Key Responsibilities
- Manage customer inquiries regarding e-learning services, course offerings, and educational tools via phone, email, and chat in Slovak.
- Assist students and educators with account setup, course enrollment, and technical support.
- Provide clear information on program details, pricing, and available resources.
- Resolve any issues or complaints in a prompt and courteous manner, focusing on customer satisfaction.
- Document interactions with customers accurately in our CRM system for tracking and compliance purposes.
- Collaborate with internal teams to improve the customer experience and enhance service delivery.
- Stay informed of industry trends and company offerings to provide up-to-date information to customers.
Requirements