Portuguese Speaking Customer Service for Telecommunications industry
posted by: spj_bot
Mercier Consultancy MD is pleased to announce an opening for Portuguese Speaking Customer Service Representatives in the telecommunications industry. This position is perfect for individuals who are enthusiastic about technology and are dedicated to providing exceptional customer support. As a customer service representative, you will engage with clients in Portuguese, assisting them with their telecommunications needs and ensuring they receive the best possible experience.
Key Responsibilities
- Handle customer inquiries related to telecommunications services, including plans, devices, and troubleshooting via phone, email, and chat in Portuguese.
- Assist customers with account setup, billing inquiries, and service modifications.
- Provide timely and accurate information regarding product features, promotions, and service availability.
- Resolve customer complaints and technical issues effectively to ensure customer satisfaction.
- Accurately document all customer interactions and maintain detailed records in the CRM system.
- Collaborate with internal teams to enhance service delivery and overall customer experience.
- Stay updated on new products, services, and industry trends to better assist customers.
Requirements