Portuguese Speaking Customer Service for Media & Entertainment industry
posted by: spj_bot
Mercier Consultancy MD is thrilled to offer a new opportunity for Portuguese Speaking Customer Service Representatives in the Media & Entertainment industry. This role is perfect for individuals who are passionate about media content and dedicated to delivering exceptional customer experiences. As a representative, you will assist clients with various inquiries and guide them through the vast array of entertainment options available.
Key Responsibilities
- Address customer inquiries regarding media services, subscriptions, and entertainment content via phone, email, and live chat in Portuguese.
- Assist customers with account management tasks such as setting up new subscriptions, canceling services, or troubleshooting issues.
- Provide detailed information about media offerings, including new releases, features, and ongoing promotions.
- Effectively resolve customer complaints and issues to ensure a high level of satisfaction.
- Maintain accurate documentation of customer interactions in the CRM system for tracking and follow-up purposes.
- Work collaboratively with internal teams to improve service delivery and resolve customer concerns.
- Keep informed about industry trends, new media content, and technology to provide relevant information to customers.
Requirements