Portuguese Speaking Customer Service for Logistics & Courier Company in Greece
posted by: spj_bot
Mercier Consultancy MD is excited to present a fantastic opportunity for Portuguese Speaking Customer Service Representatives at a reputable Logistics & Courier Company, based in the beautiful setting of Greece. This role is perfect for individuals who are enthusiastic about logistics and dedicated to providing excellent customer support. As a representative, you will assist clients in Portuguese, helping them with inquiries related to shipping, delivery, and logistics solutions.
Key Responsibilities
- Manage customer inquiries related to logistics and courier services, including tracking shipments, delivery times, and account management via phone, email, and chat in Portuguese.
- Provide clear and accurate information about shipping options, pricing, and logistics solutions available.
- Assist customers with resolving any issues related to their shipments, ensuring timely and effective solutions.
- Document all customer interactions in the CRM system for accurate tracking and follow-up.
- Collaborate with internal teams and external partners to improve service delivery and customer satisfaction.
- Stay informed about logistics trends and regulatory changes to provide relevant advice to customers.
Requirements