Portuguese Speaking Customer Service for Cryptocurrency Exchange in Greece
posted by: spj_bot
Mercier Consultancy MD is excited to offer a unique opportunity for Portuguese Speaking Customer Service Representatives for a Cryptocurrency Exchange based in Greece. This role is ideal for individuals who have a passion for the cryptocurrency market and are dedicated to delivering exceptional customer support. As a member of our customer service team, you will assist clients in navigating their inquiries related to cryptocurrency transactions and services, all while communicating effectively in Portuguese.
Key Responsibilities
- Manage customer inquiries regarding cryptocurrency exchanges, wallets, and trading support via phone, email, and chat in Portuguese.
- Provide guidance on account setup, transaction processes, and security measures.
- Assist customers with troubleshooting and resolving issues related to their accounts or transactions.
- Educate clients about cryptocurrency products and market trends to enhance their understanding.
- Document all customer interactions accurately in our CRM system for effective follow-up.
- Collaborate with technical teams to ensure seamless service delivery and address customer concerns.
- Stay informed about the latest developments in the cryptocurrency industry to provide relevant information to customers.
Requirements