Portuguese Speaking Customer Service For A British-Singaporean Multinational
posted by: spj_bot
Mercier Consultancy MD is thrilled to offer an exceptional opportunity for Portuguese Speaking Customer Service Representatives for a reputable British-Singaporean multinational corporation. If you are passionate about delivering outstanding customer service and thrive in a multicultural environment, this role is ideal for you. You will be responsible for assisting customers with their inquiries, ensuring their needs are met while communicating effectively in Portuguese.
Key Responsibilities
- Respond to customer inquiries related to products and services of the multinational via phone, email, and chat in Portuguese.
- Provide customers with information on product features, pricing, and service availability.
- Assist with account management, order processing, and troubleshooting issues.
- Resolve customer complaints and queries in a timely and efficient manner, ensuring high levels of satisfaction.
- Maintain detailed records of customer interactions and document issues accurately in the CRM system.
- Collaborate with cross-functional teams to enhance customer experience and service delivery.
- Stay informed about company offerings and industry trends to provide effective support.
Requirements