Portuguese Speaking Customer Service for Banking industry
posted by: spj_bot
Mercier Consultancy MD is excited to announce a fantastic opportunity for Portuguese Speaking Customer Service Representatives in the banking industry. This role is perfect for individuals who thrive in a financial environment and are dedicated to providing excellent customer service. You will assist clients in navigating banking services, answering inquiries, and ensuring a smooth banking experience—all while communicating in Portuguese.
Key Responsibilities
- Handle customer inquiries about banking products, services, and account management via phone, email, and chat in Portuguese.
- Provide accurate information on account balances, transaction details, and financial products.
- Assist customers with opening accounts, applying for loans, and resolving account issues.
- Document all customer interactions accurately in the CRM system for follow-up.
- Collaborate with banking teams to enhance service delivery and address customer concerns.
- Stay informed about banking regulations and company policies to ensure compliance and accuracy.
Requirements