Polish Speaking Customer Service for Healthcare industry
posted by: spj_bot
Mercier Consultancy MD is thrilled to offer an exciting opportunity for Polish Speaking Customer Service Representatives in the Healthcare industry. This role is ideal for individuals who have a passion for helping others and providing outstanding customer support. As a representative in the healthcare sector, you will assist patients and families with inquiries regarding services, appointments, and health-related information, all while communicating effectively in Polish.
Key Responsibilities
- Manage customer inquiries related to healthcare services, appointments, and patient information via phone, email, and live chat in Polish.
- Provide accurate information on healthcare policies, procedures, and available services.
- Assist customers with booking, rescheduling, and cancelling appointments.
- Resolve any issues or concerns promptly and ensure a positive patient experience.
- Document all customer interactions accurately in the CRM system for compliance and reference.
- Collaborate with healthcare providers and administrative teams to enhance service delivery.
- Stay informed about healthcare trends and company offerings to assist customers effectively.
Requirements