Polish Speaking Customer Service for Education & E-Learning industry
posted by: spj_bot
Mercier Consultancy MD is thrilled to offer an opportunity for Polish Speaking Customer Service Representatives in the Education & E-Learning industry. This role is ideal for individuals passionate about education and dedicated to providing outstanding support to learners and educational institutions. As a representative, you will assist customers in navigating e-learning platforms and resources, all while delivering exceptional service in Polish.
Key Responsibilities
- Manage customer inquiries related to e-learning services, course offerings, and enrollment processes via phone, email, and chat in Polish.
- Provide detailed information about educational programs, features, and pricing.
- Assist customers with account management, including updates, troubleshooting, and technical support.
- Resolve issues and complaints promptly, ensuring a positive experience for all users.
- Accurately document all customer interactions in our CRM system for future reference.
- Collaborate with the education team to enhance service delivery and support ongoing student learning.
- Stay updated on industry trends and educational technologies to effectively assist customers.
Requirements