Polish Speaking Customer Service for Construction industry
posted by: spj_bot
Mercier Consultancy MD is excited to offer an opportunity for Polish Speaking Customer Service Representatives in the Construction industry. This role is ideal for individuals who have a keen interest in construction services and are passionate about delivering excellent customer support. As a customer service representative, you will assist clients with their inquiries in Polish, helping them navigate our services and ensure a smooth and positive experience.
Key Responsibilities
- Manage customer inquiries related to construction projects, services, and materials via phone, email, and live chat in Polish.
- Provide information on project timelines, service offerings, and pricing.
- Assist customers with order placements, changes, and tracking their requests effectively.
- Resolve customer complaints and issues promptly while ensuring a positive customer experience.
- Document all customer interactions accurately in the CRM system.
- Collaborate with project managers and teams to provide customers with real-time information and updates.
- Stay informed about industry trends and company services to assist customers effectively.
Requirements