Polish Speaking Customer Service for Biotechnology industry
posted by: spj_bot
Mercier Consultancy MD is excited to offer an exceptional opportunity for Polish Speaking Customer Service Representatives in the Biotechnology industry. This role is ideal for individuals who are passionate about science and technology and are committed to delivering outstanding customer support. As a customer service representative, you will assist clients with their inquiries and help them navigate the complexities of biotechnology solutions, all while communicating effectively in Polish.
Key Responsibilities
- Manage customer inquiries related to biotechnology products and services via phone, email, and live chat in Polish.
- Provide accurate information on product specifications, usage, and benefits.
- Assist customers with order processing, product troubleshooting, and service inquiries.
- Resolve issues and complaints efficiently, ensuring customer satisfaction.
- Document all customer interactions and maintain meticulous records in the CRM system.
- Collaborate with scientific and technical teams to provide enhanced support to clients.
- Stay informed on industry advancements and company offerings to assist customers effectively.
Requirements