Polish Speaking Customer Service for Automotive industry
posted by: spj_bot
Mercier Consultancy MD is excited to offer an opportunity for Polish Speaking Customer Service Representatives in the Automotive industry. This role is ideal for individuals with a passion for vehicles and customer service excellence. As a customer service representative, you will assist clients with their inquiries and provide information regarding automotive products and services, all while communicating effectively in Polish.
Key Responsibilities
- Manage customer inquiries related to automotive products, services, and repairs via phone, email, and live chat in Polish.
- Provide detailed information on vehicle features, pricing, and available options.
- Assist customers with scheduling appointments, service inquiries, and warranty information.
- Resolve any customer complaints or issues professionally and effectively.
- Document all interactions accurately in the CRM system for tracking and follow-up purposes.
- Collaborate with service departments to ensure a seamless customer experience.
- Stay informed about automotive trends and new product offerings to assist customers effectively.
Requirements