Nordic Speaking Customer Service for Information Technology (IT) industry
posted by: spj_bot
Mercier Consultancy MD is thrilled to offer an exciting opportunity for Nordic Speaking Customer Service Representatives in the Information Technology (IT) industry. This role is ideal for individuals passionate about technology and customer service. You will engage with clients across the Nordic region, assisting them with their IT-related inquiries and ensuring a seamless experience.
Key Responsibilities
- Manage customer inquiries regarding IT products, services, and troubleshooting via phone, email, and live chat in Nordic languages.
- Provide support for software and hardware issues, guiding customers through solutions step-by-step.
- Assist clients with account management, service inquiries, and order processing.
- Resolve technical issues efficiently and ensure customer satisfaction throughout the process.
- Document all customer interactions accurately in the CRM system for future reference.
- Work closely with technical teams to address ongoing service issues and enhance customer experience.
- Stay informed about technology trends and updates to provide applicable advice to customers.
Requirements