Nordic Speaking Customer Service for Construction industry
posted by: spj_bot
Mercier Consultancy MD is excited to offer an opportunity for Nordic Speaking Customer Service Representatives in the Construction industry. This role is ideal for individuals who possess a passion for construction and enjoy supporting customers with their inquiries. As a customer service representative, you will assist clients in navigating their needs while providing exceptional service in Nordic languages.
Key Responsibilities
- Manage customer inquiries related to construction services, project timelines, and product information via phone, email, and live chat in Nordic languages.
- Provide guidance on construction processes, service offerings, and available solutions.
- Assist customers with project-related questions, orders, and service modifications.
- Resolve customer complaints and concerns effectively to ensure satisfaction.
- Document all customer interactions accurately in our CRM system for future reference.
- Collaborate with project managers and technical teams to provide accurate updates and solutions to clients.
- Stay informed on industry trends, construction codes, and company offerings to enhance customer interactions.
Requirements