Lithuanian Speaking Customer Service for Education & E-Learning industry
posted by: spj_bot
Mercier Consultancy MD is excited to announce a position for Lithuanian Speaking Customer Service Representatives in the Education & E-Learning industry. This role is perfect for individuals passionate about education and committed to supporting learners and educators in their journey. As a customer service representative, you will assist students, parents, and educators by providing valuable information and resolving inquiries in Lithuanian.
Key Responsibilities
- Manage customer inquiries related to e-learning platforms, courses, and educational resources via phone, email, and chat in Lithuanian.
- Guide users through the registration process and address any technical issues they may encounter.
- Provide detailed information about course offerings, schedules, and enrollment procedures.
- Resolve customer concerns and complaints promptly to ensure a positive experience.
- Document customer interactions accurately and maintain updated records in the CRM system.
- Collaborate with internal teams to improve the customer experience based on feedback and insights.
- Stay informed about the latest trends in education and e-learning technologies to better assist customers.
Requirements