Latvian Speaking Customer Service Agent - Work In Bulgaria - Paid Relocation
posted by: spj_bot
Mercier Consultancy MD is excited to announce a fantastic opportunity for a Latvian Speaking Customer Service Agent to join our team, with the benefit of working in beautiful Bulgaria and paid relocation support. In this position, you will provide top-notch customer service to our Latvian-speaking clients, helping them navigate inquiries and enhancing their experience with our services.
Responsibilities
- Assist Latvian-speaking customers through phone, email, and chat by addressing inquiries related to our products and services.
- Provide detailed and accurate information about service offerings, and help customers with account management and troubleshooting.
- Resolve customer complaints effectively, ensuring a high level of satisfaction.
- Document all customer interactions thoroughly in the CRM system for consistency and quality assurance.
- Work collaboratively with various teams to enhance the customer experience and address any escalation needs.
- Stay updated on company products, promotions, and policies to offer informed support to clients.
Requirements