Italian Speaking Customer Service for Telecommunications Company in Greece
posted by: spj_bot
Mercier Consultancy MD is excited to announce an excellent opportunity for Italian Speaking Customer Service Representatives for a prominent Telecommunications Company, based in Greece. This role is ideal for individuals who are passionate about telecommunications and dedicated to providing exceptional customer support. As a representative, you will assist customers in Italian, addressing their inquiries and ensuring a smooth communication experience.
Key Responsibilities
- Manage customer inquiries regarding telecommunications services, billing, and account management via phone, email, and chat in Italian.
- Provide accurate information on mobile and broadband plans, features, and promotions.
- Assist customers with account issues, service activation, and troubleshooting technical problems.
- Resolve customer complaints and concerns efficiently to ensure high levels of satisfaction.
- Document all customer interactions in the CRM system for reference and follow-up.
- Collaborate with internal teams to enhance service delivery and address customer needs.
- Stay updated on the latest telecommunications products and service offerings to provide relevant assistance.
Requirements