Italian Speaking Customer Service For An Indian Multinational Company - Athens
posted by: spj_bot
Mercier Consultancy MD is excited to announce a unique opportunity for Italian Speaking Customer Service Representatives for an esteemed Indian Multinational Company based in Athens. This role is perfect for individuals who are enthusiastic about delivering excellent customer service while representing a globally recognized brand. As a key member of the customer service team, you will assist clients and partners in Italian, ensuring they receive the support and information they need.
Key Responsibilities
- Respond to customer inquiries regarding products and services via phone, email, and live chat in Italian.
- Guide customers through service offerings and assist with order processing and issue resolution.
- Provide accurate information about policies, pricing, and promotions to enhance the customer experience.
- Document all inquiries and interactions accurately in the CRM system for efficient tracking.
- Collaborate with team members and other departments to resolve customer issues effectively.
- Stay knowledgeable about the company's offerings and market trends to provide informed support.
Requirements