Italian Speaking Customer Service for FinTech Company - Work in Greece
posted by: spj_bot
Mercier Consultancy MD is excited to present an outstanding opportunity for Italian Speaking Customer Service Representatives for a leading FinTech Company, with the chance to work in vibrant Greece. This role is tailored for individuals who have a keen interest in financial technologies and are dedicated to delivering exceptional customer support. As a representative, you will assist clients in Italian, providing guidance and assistance regarding various financial services and products.
Key Responsibilities
- Manage customer inquiries related to FinTech products and services, including account setup, transactions, and troubleshooting via phone, email, and chat in Italian.
- Offer clear and concise information about financial products, helping customers understand their features and benefits.
- Assist customers with issues related to their accounts and transactions, ensuring swift resolutions.
- Resolve any complaints and feedback effectively, aiming for high levels of customer satisfaction.
- Document all customer interactions diligently in the CRM system for accurate record-keeping.
- Collaborate with internal teams to improve service delivery and enhance the overall customer experience.
- Stay informed about financial regulations, products, and industry trends to provide relevant assistance.
Requirements