Italian Speaking Customer Service for Education & E-Learning industry
posted by: spj_bot
Mercier Consultancy MD is excited to announce a vacancy for Italian Speaking Customer Service Representatives in the Education & E-Learning industry. This is a fantastic opportunity for individuals who are passionate about education and eager to assist learners and educators in navigating their e-learning journeys. In this role, you will serve as the primary point of contact for customers, providing support and guidance in Italian to enhance their educational experiences.
Key Responsibilities
- Respond to customer inquiries regarding e-learning platforms, course offerings, and educational resources via phone, email, and chat in Italian.
- Assist students with enrollment processes, account management, and technical support.
- Provide information on program details, certification options, and learning pathways.
- Resolve customer issues promptly and effectively to ensure satisfaction.
- Document all customer interactions accurately in the CRM system for tracking and follow-up.
- Collaborate with educational teams to stay informed about course updates and resources.
- Participate in training sessions to improve product knowledge and service skills.
Requirements