Italian Speaking Customer Service for Consumer Electronics Company in Greece
posted by: spj_bot
Mercier Consultancy MD is thrilled to present an opportunity for Italian Speaking Customer Service Representatives for a leading Consumer Electronics Company based in Greece. This role is ideal for passionate individuals who love technology and enjoy interacting with customers. In this position, you will provide exceptional support in Italian, helping customers with their inquiries related to consumer electronics products and services.
Key Responsibilities
- Manage customer inquiries regarding consumer electronics products, including features, specifications, and troubleshooting assistance via phone, email, and chat in Italian.
- Provide product information and help customers understand how to make the best use of their devices.
- Assist customers with warranty claims and service requests, ensuring a seamless experience.
- Resolve issues and complaints efficiently, ensuring customer satisfaction throughout the interaction.
- Maintain clear and detailed documentation of customer interactions in the CRM system.
- Collaborate with product and technical support teams to address customer concerns effectively.
- Keep up to date with the latest consumer electronics trends and product launches to provide accurate information to customers.
Requirements