Italian Speaking Customer Service For American Multinational Technology Company
posted by: spj_bot
Mercier Consultancy MD is excited to present a fantastic opportunity for Italian Speaking Customer Service Representatives for an American Multinational Technology Company. This role is perfect for individuals who have a passion for technology and are committed to delivering excellent customer support. In this position, you will assist customers with a variety of inquiries regarding cutting-edge technology products and services, ensuring they receive the support they need in Italian.
Key Responsibilities
- Provide exceptional customer service by responding to inquiries related to technology products, software applications, and service issues via phone, email, and live chat in Italian.
- Assist customers in navigating digital platforms, troubleshooting product-related issues, and providing usage guidance.
- Collaborate with technical support teams to resolve customer concerns and improve service delivery.
- Maintain accurate documentation of customer interactions and ensure follow-up as needed.
- Stay updated on product features, industry trends, and best practices to effectively assist customers.
- Contribute to process improvements by providing customer feedback and insights.
Requirements