Italian Customer & Technical Support - Athens
posted by: spj_bot
Mercier Consultancy MD is looking for an enthusiastic Italian Customer & Technical Support Representative to join our team in Athens, Greece. This role is ideal for individuals who are passionate about customer service and have a knack for technical problem-solving. You will assist our Italian-speaking clients by addressing their inquiries and technical issues, ensuring they receive the best support during their experience with our products.
Key Responsibilities
- Provide exceptional customer service and technical support to Italian-speaking clients via phone, email, and chat.
- Troubleshoot and resolve inquiries related to products, services, and technical issues effectively.
- Guide customers through processes and product functionalities, ensuring they have a clear understanding.
- Maintain accurate documentation of customer interactions and resolutions within the support system.
- Collaborate with cross-functional teams to identify recurring issues and contribute to improvements.
- Stay current on product knowledge and industry updates to enhance support quality.
Requirements