Greek Speaking Customer Service for Financial Services Company in Athens
posted by: spj_bot
Mercier Consultancy MD is pleased to announce a position for Greek Speaking Customer Service Representatives for a reputable Financial Services Company based in Athens. This role is perfect for individuals who are passionate about finance and dedicated to providing exceptional support to customers. As a customer service representative, you will engage with clients in Greek, assisting them with their financial inquiries and ensuring they receive accurate and timely information.
Key Responsibilities
- Handle customer inquiries related to financial products and services, including accounts, loans, and investment options, via phone, email, and chat in Greek.
- Provide detailed information about account management, transactions, and financial policies.
- Assist customers with application processes, account setups, and updates.
- Resolve customer complaints promptly and effectively, ensuring a high level of customer satisfaction.
- Accurately document customer interactions and maintain detailed records in the CRM system.
- Collaborate with internal teams to address customer needs and improve service delivery.
- Stay informed about financial products, market trends, and regulatory requirements to better assist customers.
Requirements