German Speaking Customer Service Agent For Booking.com - Work In Greece
posted by: spj_bot
Mercier Consultancy MD is excited to present an opportunity for a German Speaking Customer Service Agent to join the team for Booking.com, one of the world's leading travel and booking platforms. This role allows you to work in beautiful Greece while providing exceptional support to German-speaking customers booking their travel experiences.
Responsibilities
- Assist German-speaking customers through phone, email, and chat with inquiries related to bookings, cancellations, and travel services.
- Provide detailed information about accommodations, travel policies, and ensure a seamless booking process.
- Resolve customer issues and complaints professionally, striving for high levels of customer satisfaction.
- Document customer interactions accurately in the CRM system to maintain service quality.
- Collaborate with team members and internal departments to ensure customer needs are met effectively.
- Stay informed about current promotions, travel trends, and platform updates to provide informed assistance to customers.
Requirements