German Customer Support for Pharmaceutical Company - Athens
posted by: spj_bot
Mercier Consultancy MD is excited to offer a pivotal role for a German Customer Support Representative with a reputable Pharmaceutical Company based in Athens, Greece. In this important position, you will engage with German-speaking clients, providing them with expert support and information regarding pharmaceutical products and services. Your dedication will play a vital role in ensuring that customers receive the highest level of care and assistance.
Key Responsibilities
- Serve as the primary point of contact for German-speaking customers via phone, email, and chat, delivering exceptional support related to pharmaceutical inquiries.
- Assist customers by providing accurate information about products, services, and medical concerns.
- Resolve customer complaints and issues efficiently, ensuring overall satisfaction and compliance with company standards.
- Maintain thorough records of customer interactions and feedback in our CRM system.
- Collaborate closely with various teams to facilitate the resolution of more complex inquiries.
- Stay informed about company products, industry changes, and regulatory updates to enhance customer interactions.
Requirements