French Speaking Customer Service for Media & Entertainment industry
posted by: spj_bot
Mercier Consultancy MD is excited to present an opportunity for French Speaking Customer Service Representatives in the Media & Entertainment industry. This role is perfect for individuals who are passionate about media, entertainment, and providing exceptional customer service. As a part of our team, you will assist customers in navigating their inquiries, ensuring they have a seamless experience with our media offerings and entertainment services, all while communicating in French.
Key Responsibilities
- Provide customer support for inquiries related to media products, subscriptions, and live entertainment events via phone, email, and chat in French.
- Assist customers with account management, technical troubleshooting, and service enhancements.
- Deliver information about new releases, promotions, and upcoming events to customers.
- Resolve customer complaints efficiently and professionally, ensuring a positive experience.
- Maintain thorough documentation of customer interactions and feedback in the CRM system.
- Collaborate with marketing and content teams to ensure alignment and up-to-date information for customers.
- Stay informed about industry trends and digital media advancements to enhance customer engagement.
Requirements