French Speaking Customer Service for Fintech Company in Greece
posted by: spj_bot
Mercier Consultancy MD is thrilled to announce an opening for French Speaking Customer Service Representatives for a leading Fintech company in Greece. This role is perfect for individuals who possess a strong interest in financial technology and are passionate about delivering exemplary customer support. You will communicate with clients in French, assisting them with inquiries related to financial products and services while providing an exceptional customer experience.
Key Responsibilities
- Manage customer inquiries related to banking solutions, investment products, and financial services via phone, email, and chat in French.
- Provide detailed information about the company’s offerings, helping customers understand their options.
- Assist clients with account setup, transaction inquiries, and service modifications.
- Resolve customer complaints and issues in a timely manner while ensuring high levels of satisfaction.
- Document all customer interactions accurately in the CRM system for reference and follow-up.
- Collaborate with internal teams to enhance customer support strategies and improve service delivery.
- Keep abreast of financial regulations and product knowledge to effectively assist customers.
Requirements