French Speaking Customer Service for Banking industry
posted by: spj_bot
Mercier Consultancy MD is excited to offer a position for French Speaking Customer Service Representatives in the banking industry. This role is perfect for individuals who are customer-focused, detail-oriented, and eager to assist clients in managing their banking needs. As a key member of our team, you will provide exceptional service in French, ensuring customers receive the guidance and support they require in a timely and professional manner.
Key Responsibilities
- Respond to customer inquiries regarding banking services, account management, and financial products via phone, email, and chat in French.
- Assist customers with account setup, transaction inquiries, and problem resolution.
- Provide accurate information about banking regulations, fees, and promotions.
- Document customer interactions and maintain detailed records within the CRM system.
- Collaborate with internal departments to facilitate customer requests and resolve issues.
- Stay updated on banking products and services to provide informed recommendations.
Requirements