French Speaking Customer Service for Aviation industry
posted by: spj_bot
Mercier Consultancy MD is thrilled to offer an exciting opportunity for French Speaking Customer Service Representatives in the Aviation industry. This role is perfect for individuals who are passionate about travel and air transportation and are dedicated to providing exceptional service to customers. You will be responsible for assisting passengers and clients with their inquiries, ensuring a smooth and pleasant experience.
Key Responsibilities
- Handle customer inquiries related to flight bookings, travel schedules, and airline policies via phone, email, and chat in French.
- Assist customers with ticketing issues, changes to reservations, and special requests.
- Provide information on flight status, baggage policies, and other travel-related queries.
- Resolve customer complaints and issues efficiently, aiming for maximum satisfaction.
- Document all customer interactions accurately in our CRM system for future reference.
- Collaborate with airline and operational teams to enhance the overall customer experience.
- Stay informed about airline services, travel regulations, and industry trends to better assist customers.
Requirements