Finnish Speaking Customer Service for Pharmaceuticals industry
posted by: spj_bot
Mercier Consultancy MD is thrilled to offer an exciting opportunity for Finnish Speaking Customer Service Representatives in the Pharmaceuticals industry. This role is ideal for individuals who have a keen interest in healthcare and pharmaceuticals and possess a strong commitment to customer service excellence. As a key member of our customer service team, you will assist clients and healthcare professionals in accessing essential information and support in Finnish.
Key Responsibilities
- Manage customer inquiries related to pharmaceutical products, services, and regulations via phone, email, and live chat in Finnish.
- Provide accurate and timely information regarding product usage, side effects, and prescribed treatments.
- Assist healthcare professionals and patients with order processing, account management, and service-related inquiries.
- Resolve customer complaints and issues effectively while ensuring compliance with industry regulations.
- Document all customer interactions and maintain detailed records in the CRM system for quality assurance.
- Collaborate with internal teams, including sales and logistics, to enhance customer support and satisfaction.
- Stay informed about pharmaceutical developments and company offerings to deliver relevant information to customers.
Requirements