Dutch Speaking Inbound advisory call & administration tasks For MCP - Lisbon
posted by: spj_bot
Mercier Consultancy MD is thrilled to announce an opening for a Dutch Speaking Inbound Advisory Call & Administration Tasks Agent for our MCP team in vibrant Lisbon! This exciting position calls for motivated individuals who possess excellent Dutch language skills and have a passion for providing exceptional customer service while managing administrative responsibilities. Join us in creating a positive and informative experience for our clients!
Key Responsibilities
- Manage inbound advisory calls from Dutch-speaking customers, delivering insightful information regarding our products and services.
- Support customers with their inquiries and ensure that all communications are accurately recorded in the CRM system.
- Perform various administrative tasks related to customer accounts and documentation, ensuring compliance and accuracy.
- Work closely with sales and customer support teams, fostering a unified approach to customer engagement.
- Generate reports on customer interactions, feedback, and trends to help refine service strategies.
- Stay up to date on product offerings and developments in the industry to provide relevant guidance and advice.
Requirements