Dutch Speaking Customer Service for Telecommunications industry
posted by: spj_bot
Mercier Consultancy MD is excited to open applications for the role of Dutch Speaking Customer Service Representatives in the telecommunications industry. This position is perfect for individuals who thrive in fast-paced environments and are passionate about helping customers navigate their telecommunications needs. As a representative, you will communicate with customers in Dutch, providing assistance, resolving issues, and ensuring they receive the highest level of service.
Key Responsibilities
- Handle customer inquiries related to telecommunications services, plans, and devices via phone, email, and live chat in Dutch.
- Provide support for service activation, troubleshooting, and billing inquiries.
- Assist customers with account management, including changes to plans and services.
- Resolve issues and complaints efficiently, ensuring customer satisfaction.
- Maintain up-to-date knowledge of telecommunications products and services.
- Accurately document customer interactions in the customer relationship management (CRM) system.
- Collaborate with technical support teams to address service-related challenges.
Requirements