Dutch Speaking Customer Service for Retail industry
posted by: spj_bot
Mercier Consultancy MD is delighted to present an excellent opportunity for Dutch Speaking Customer Service Representatives in the retail industry. This position is ideal for individuals who are enthusiastic about delivering top-notch customer service and thrive in a busy retail environment. As a representative, you will support customers in Dutch, helping them with inquiries regarding products, services, and order management, ensuring a satisfying shopping experience.
Key Responsibilities
- Handle customer inquiries related to retail products, services, and promotions through phone, email, and live chat in Dutch.
- Assist customers with order placements, modifications, and returns.
- Resolve issues and complaints efficiently, ensuring a positive customer experience.
- Document customer interactions accurately in the internal system for tracking purposes.
- Collaborate with team members to ensure alignment on promotions and product availability.
- Stay updated on product knowledge to provide accurate information to customers.
Requirements