Dutch or Flemish Speaking CS For A Belgian Telecommunications And ICT Provider
posted by: spj_bot
Mercier Consultancy MD is excited to present an opportunity for Dutch or Flemish Speaking Customer Service Representatives to join a prominent Belgian Telecommunications and ICT Provider. In this role, you will be instrumental in delivering outstanding customer support to clients, helping them navigate their telecom and ICT needs with ease and professionalism.
Key Responsibilities
- Provide exceptional customer service in Dutch or Flemish via phone, email, and chat for various telecommunications and ICT inquiries.
- Assist customers with product inquiries, account management, billing questions, and service-related issues.
- Resolve customer complaints swiftly and efficiently to ensure a high level of satisfaction.
- Document customer interactions accurately, maintaining up-to-date records in the CRM system.
- Collaborate with internal teams to address customer needs and implement effective solutions.
- Stay informed about the latest products, services, and industry developments to provide knowledgeable support.
Requirements