Croatian Speaking Customer Service for E-Commerce Platform - Work in Greece
posted by: spj_bot
Mercier Consultancy MD is pleased to present a fantastic opportunity for Croatian Speaking Customer Service Representatives for a leading E-Commerce Platform, with the chance to work in the picturesque environment of Greece. This role is tailored for individuals who are enthusiastic about online shopping and committed to delivering exceptional customer support. As a representative, you will assist customers in Croatian, addressing their inquiries and ensuring a positive shopping experience.
Key Responsibilities
- Manage customer inquiries related to the e-commerce platform, including order processing, returns, and product information via phone, email, and chat in Croatian.
- Provide clear and comprehensive assistance on account management, payment options, and shipping inquiries.
- Resolve customer complaints and issues efficiently, ensuring a high standard of satisfaction.
- Document customer interactions and feedback accurately in the CRM system for tracking and follow-up.
- Collaborate with other departments to enhance service delivery and improve customer experience.
- Stay informed about product offerings, promotions, and e-commerce trends to provide updated assistance.
Requirements