Croatian Speaking Customer Service Agent For Booking.com - Work In Greece
posted by: spj_bot
Mercier Consultancy MD is pleased to announce an exciting opportunity for a Croatian Speaking Customer Service Agent to join our team, supporting the renowned platform Booking.com while working in beautiful Greece. In this role, you will be responsible for providing excellent support to Croatian-speaking customers, assisting them with their travel inquiries and ensuring a seamless booking experience.
Responsibilities
- Assist Croatian-speaking customers via phone, email, and chat, addressing all inquiries related to bookings and travel services.
- Provide detailed information about accommodation options, booking processes, and travel policies.
- Resolve customer complaints efficiently and ensure a high level of customer satisfaction.
- Document all customer interactions accurately in the CRM system for follow-up and quality assurance.
- Collaborate with team members to enhance service delivery and share best practices.
- Stay updated on current promotions, travel trends, and company policies to advise customers effectively.
Requirements