IT Support Engineer
posted by: spj_bot
ALUMIL is seeking a dedicated IT Support Engineer to join our dynamic IT department.
In this role, you will be responsible for delivering high-quality technical support, ensuring optimal performance of hardware, software, and network systems within our organization.
You will interact directly with end-users to troubleshoot and resolve technical issues efficiently, while collaborating with team members to maintain and enhance our IT infrastructure.
Key Responsibilities:
- Provide timely first and second-level IT support to users, addressing hardware, software, and network problems.
- Diagnose, troubleshoot, and resolve technical issues to minimize downtime.
- Install, configure, and maintain operating systems and business applications.
- Maintain accurate documentation of support activities and inventory of IT assets.
- Assist in the implementation of IT projects and upgrades.
- Train and guide users on IT policies and procedures.
- Monitor IT infrastructure performance and recommend improvements.
Requirements