This position is primarily responsible for executing and supporting all functions of the warehouse department, including administrative and physical job responsibilities as required.
Responsibilities
Job Summary
The company is seeking a proactive and organized Sales Concierge to join our sales team at Crystal, a leader in luxury cruise experiences. This role focuses on assisting cruise consultants with essential administrative tasks to ensure seamless post-booking services for our guests.
Essential Job Duties
Post-Booking Support:
· Manage and update guest records, ensuring accuracy and compliance with company standards.
· Handle special guest requests, such as dietary preferences or excursion arrangements, in collaboration with the sales team.
· Support the preparation and distribution of travel documents and communications.
Administrative Coordination:
· Assist cruise consultants in managing guest inquiries and following up on post-booking needs.
· Provide general administrative support, including maintaining organized files and tracking key guest details.
· Prepare reports and summaries for the sales team as required.
Flexibility for Ad-Hoc Projects:
· Take on miscellaneous tasks and special projects to support the sales team’s goals and operational needs.
· Assist in the organization of team events, or internal initiatives.
Communication Support:
· Draft professional correspondence to guests.
Job Summary
Crystal Cruises is seeking highly motivated and experienced candidates to join our Consumer Sales Team. You will join a high-performance team generating revenue by closing cruise sales from past guests and other sources. We are searching for sales professionals who are confident, positive, passionate, and looking for a new challenge in the luxury travel industry.
This role is an outbound sales role, where you are proactively phoning out to new enquiries and past guests - must work out of the Aventura office. Crystal does not relocate or sponsor applicants.
Essential Job Duties
• Meet or exceed established Crystal Cruises Sales & Service standards.
• Identify sales opportunities and close sales over the phone.
• Building long-term relationships with luxury cruise customers.
• Ensure booking details are complete and accurate in accordance with department guidelines; properly notating all bookings ensuring 100% precision on every call.
• Acquire and maintain in-depth industry and Crystal Cruises knowledge to articulate cruise product features, benefits, pricing and make recommendations to include promotions, itineraries, onboard credits.
• Attending and actively participating in team meetings and training to ensure use of appropriate sales techniques and use of accurate information communicated to potential guests.
About us
Navarino is an innovative global technology company with offices in Greece, Norway, Germany, Cyprus, the United Kingdom, Hong Kong, USA, UAE and Singapore. We develop technology solutions for the shipping industry and are a leader in our sector. Our R&D and engineering departments focus on building and enriching our product portfolio, with specialized software and services that we develop in-house.
We pride ourselves on our people and culture. We encourage innovative thinking, teamwork, and excellence. Our committed people, our values and ways of working create a dynamic, professional, fun, and family-oriented environment which delivers high value and excellence to our customers.
What will you be doing?
We are looking for an enthusiastic and creative IT System Engineer to join our growing Digital Services team. You will act as part of the customer’s Technology Team, and you will be providing expert technical customer support aiming at a five-star customer experience. This role encompasses back-end IT support for business-critical and development-related Marine companies that utilizing Navarino Digital Service Portfolio.
In this role you will:
