Implementation Operations Manager (Remote - US)
About Jobgether:
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
One of our companies is currently looking for a Manager, Implementation Operations in the United States.
This role is essential for overseeing the strategic execution of customer onboarding and implementation processes across a growing technology platform. The Manager, Implementation Operations will lead a team responsible for delivering seamless, efficient onboarding experiences that maximize customer satisfaction and time-to-value. This position calls for a leader who combines strong operational expertise with the ability to drive continuous improvement and cross-functional collaboration. You'll be central to building scalable frameworks and ensuring implementation excellence in a high-growth environment.
Accountabilities:
· Lead, mentor, and grow a high-performing team of implementation consultants
· Design and continuously improve scalable onboarding frameworks and playbooks
· Oversee end-to-end customer implementations, ensuring quality and timely delivery
· Collaborate closely with Product, Sales, Support, and Account Management teams
· Define and track KPIs to monitor project health, team productivity, and client satisfaction