(Native Russian) Chat Support Consultant, crypto (Remote)

What you will do:

• Provide efficient and excellent customer support in crypto trading via live chat, tickets, and email
• Handle customer inquiries, order disputes, and appeals
• Provide valid, accurate information and solutions to customer requests
• Manage complaints and appeals, including follow-ups on escalations when required
• Maintain up-to-date knowledge of the company’s trading platform and general market conditions
• Understand customers’ needs and deliver constructive feedback to the management team
• Continuously seek ways to improve team performance and work efficiency
• Be a part of fast-paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays

What you need to succeed in this role: