Helios (Europe) Technologies GmbH (part of Group ADAPTIT) is a 28-Year-Old designer, manufacturer and seller of Advanced Digital DAS. Our DAS Portfolio has many technical and cost advantages over our competition. Helios Europe HQ is in Dusseldorf while our After-Sales RF and IT Technical support is in Athens. We are also manufacturing our Private 4G/5G vBBU in Athens.

This is a full-time, remote role for a 4G/5G DAS Sales Manager based in either Germany or France. The primary responsibilities include driving sales for Distributed Antenna Systems (DAS) solutions with a focus on advanced 5G technologies. The Sales Manager will identify and develop new business opportunities, establish and maintain relationships with clients, and work closely with technical teams to ensure customer requirements are met. Additional duties include preparing and delivering presentations, managing contracts, and meeting or exceeding sales targets. Current relationships with Decision Makers at MNO's and Neutral Host System Integrators is required.

Requirements

At Quento, the ICT arm of the Qualco Group, we deliver comprehensive and innovative solutions across AI, Digital Engineering, Cloud, and Cybersecurity, helping businesses accelerate digital transformation. With a presence in Greece, Luxembourg, and Belgium, and backed by the expertise of the Qualco Group, we combine deep technical knowledge with strategic partnerships to support business growth.

At Quento, we empower our people to innovate and lead in delivering transformative ICT solutions to our clients worldwide. Quento Technologies seeks a highly motivated and experienced Dissemination IT Systems Integration, Operations & Support Specialist.

Responsibilities:

Mercier Consultancy MD is excited to announce an opening for a German Speaking Technical Support Agent, offering fully paid relocation to Greece. This is a fantastic opportunity for individuals who are passionate about technology and customer service. As a Technical Support Agent, you will be instrumental in assisting our German-speaking clients by providing them with exceptional technical support and solutions related to our products.

Key Responsibilities

• Deliver outstanding technical support to German-speaking customers via phone, email, and chat.
• Diagnose and troubleshoot technical issues related to our products efficiently.
• Guide customers through solutions with clear, step-by-step instructions.
• Document all customer interactions and resolutions accurately in our support database.
• Collaborate with internal teams to escalate complex technical problems when necessary.
• Maintain up-to-date knowledge of product developments and policies to provide the best customer support.

Requirements

Mercier Consultancy MD is pleased to present an opening for a German Speaking Support Agent to join our team dedicated to a leading electronics company. This position is located in Greece and is a fantastic opportunity for individuals passionate about electronics and customer service. As a German Speaking Support Agent, you will be responsible for assisting our German-speaking clients, ensuring they receive superior support related to our range of electronic products.

Key Responsibilities

• Provide top-tier customer support to German-speaking clients through phone, email, and live chat interactions.
• Assist customers with inquiries regarding product features, troubleshooting, and technical support.
• Resolve customer complaints effectively to ensure a high level of satisfaction.
• Accurately document customer interactions and issues in our CRM system for adequate tracking and follow-up.
• Collaborate with technical teams to provide customers with timely and effective solutions.
• Stay updated on product knowledge, company policies, and market trends to provide reliable information to customers.

Requirements

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Mercier Consultancy MD is looking for a dedicated Spanish Speaking Support Specialist to join our team and support a renowned Automotive Company! Based in the beautiful surroundings of Greece, this role provides an exciting opportunity to assist Spanish-speaking customers with their inquiries and concerns regarding automotive products and services.

Your Role

As a Spanish Speaking Support Specialist, your primary responsibility will be to deliver exceptional customer service to our Spanish-speaking clientele. You'll be at the forefront of engaging with customers, addressing their questions, and ensuring a smooth experience with our automotive offerings.

Key Responsibilities

• Handle customer inquiries in Spanish through phone, email, and chat channels.
• Provide information about automotive products, services, and technical support.
• Assist customers with troubleshooting and resolving issues efficiently.
• Document customer interactions and feedback to improve service quality.
• Collaborate with cross-functional teams to escalate and resolve complex issues.
• Ensure that you remain updated on product knowledge and relevant policies to inform customers accurately.

Requirements

Mercier Consultancy MD is seeking an Italian Speaking Technical Support Agent to join our team in Greece. This position is an excellent opportunity for someone passionate about technology and customer service, helping our clients navigate technical challenges with our products. As a Technical Support Agent, you will have the chance to work in a dynamic environment and directly contribute to enhancing our customers' experiences.

Key Responsibilities

• Assist Italian-speaking customers by providing top-notch technical support via phone, email, and chat.
• Effectively diagnose and troubleshoot technical issues related to our products and services.
• Guide customers through solutions with clear and concise instructions.
• Document customer issues and resolutions accurately in our support system.
• Collaborate with product and engineering teams to address and escalate complex technical problems.
• Stay informed on product updates and technical changes to continuously provide effective support.

Requirements

Mercier Consultancy MD is thrilled to offer the position of French-Speaking Telecom Customer Service Agent, with the exciting opportunity to work in Greece! This role is ideal for individuals who are passionate about the telecom industry and excel in providing exceptional customer service. You will be the point of contact for our French-speaking customers, helping them navigate their telecom inquiries and ensuring a delightful experience.

Key Responsibilities

• Assist French-speaking customers through various channels (phone, email, and chat) with inquiries related to telecom products and services.
• Provide technical support, billing assistance, and address service-related issues professionally.
• Resolve customer complaints efficiently, aiming for a high level of customer satisfaction.
• Accurately document all customer interactions in our CRM system for continuity and quality assurance.
• Collaborate closely with technical teams to troubleshoot complex issues and provide timely resolutions.
• Stay updated on new telecom products, features, and industry trends to ensure informed support to customers.

Requirements

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do: