About Octopus by RTG

Octopus by RTG is the tech hiring and outsourcing arm of Robusta Technology Group, dedicated to connecting exceptional tech talent with top-tier organizations across the MENA, GCC, Europe, the US, and Canada. We specialize in building strong, long-term partnerships between skilled professionals and innovative companies. Our mission is to empower growth, innovation, and excellence by matching the right talent with the right opportunities.

Currently, we are hiring a Data Scientist for one of our partner organizations in KSA on a 1-year contract, offering the opportunity to contribute to exciting projects within a dynamic and forward-thinking environment.

Antipollution, a member of Vasileiadis Group of Companies (V Group), is a leading provider of environmental and waste management solutions across the Eastern Mediterranean, Egypt, and the Balkans. Operating in six main business pillars, including Port Reception Facilities, Emergency Response Services, Decontamination Services, Renewable Energy, Alternative Fuel Production from Waste, and Technology, we are committed to sustainability, innovation, and operational excellence.  

Role Overview: 
We are seeking an experienced Project Manager to lead the dismantling of industrial facilities within a high-demand, safety-critical environment. The selected candidate will be responsible for the end-to-end planning, execution, and delivery of the project, ensuring that all activities are performed in accordance with the project scope, timeline, budget, and safety standards. 

The Project Manager will be located in Thessaloniki and will coordinate multidisciplinary teams, manage subcontractors, and serve as the key liaison between the client, the engineering teams, and company leadership. This role requires a strong technical background, excellent organizational skills, and hands-on experience in dismantling, decommissioning, or heavy industrial projects. 

Key Responsibilities: 

1. Project Planning and Management: 

Mercier Consultancy MD is excited to offer a unique opportunity for Estonian Speaking Customer Service Representatives in the manufacturing industry. This role is ideal for individuals who are passionate about customer service and have an interest in manufacturing processes and products. As a customer service representative, you will assist clients in Estonian, ensuring they have a smooth experience with our services and products.

Key Responsibilities

• Handle customer inquiries regarding manufacturing services, product specifications, and order management via phone, email, and chat in Estonian.
• Provide detailed information on product availability, pricing, and lead times.
• Assist customers with order placements, modifications, and tracking.
• Resolve any issues or complaints in a prompt and professional manner.
• Document all customer interactions accurately in the CRM system for future reference.
• Collaborate with production teams to provide real-time updates and insights to customers.
• Stay informed about manufacturing trends and product offerings to better assist customers.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Czech Speaking Customer Service Representatives in the Aviation industry. This role is ideal for individuals who have a passion for travel and exceptional customer service skills. As part of our team, you will assist customers with their aviation inquiries, ensuring they receive timely and accurate information while providing support in Czech.

Key Responsibilities

• Respond to customer inquiries regarding flight bookings, changes, cancellations, and general aviation queries via phone, email, and chat in Czech.
• Provide information about flight schedules, baggage policies, and travel regulations.
• Assist customers in navigating the booking process and managing their reservations.
• Resolve customer complaints and issues effectively, ensuring a high level of satisfaction.
• Accurately document customer interactions in our CRM system for future reference.
• Collaborate with operational teams to provide real-time information and support to customers.
• Stay informed about industry updates and company policies to assist customers effectively.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Slovak Speaking Customer Service Representatives in the Aviation industry. This role is ideal for individuals passionate about aviation and customer service. As a member of our team, you will assist customers with their inquiries related to flights, bookings, and aviation services, all while providing exceptional support in Slovak.

Key Responsibilities

• Manage customer inquiries regarding aviation services, flight bookings, and travel information via phone, email, and live chat in Slovak.
• Provide assistance with ticketing, changes, cancellations, and related services.
• Resolve customer complaints and concerns in a timely and professional manner, ensuring high levels of customer satisfaction.
• Document all interactions accurately in our CRM system for record-keeping and follow-up.
• Collaborate with airline partners and operational teams to provide customers with real-time updates and information.
• Stay informed about flight schedules, aviation regulations, and industry trends to assist customers effectively.

Requirements

Mercier Consultancy MD is thrilled to offer an exceptional opportunity for Dutch Speaking Customer Service Representatives with a leading global logistics provider. This role is perfect for individuals who have a passion for logistics and customer support. As a customer service representative, you will assist clients in navigating their logistics needs, ensuring an outstanding service experience in Dutch.

Key Responsibilities

• Handle customer inquiries regarding logistics services, shipment tracking, and pricing via phone, email, and chat in Dutch.
• Provide information on shipping options, delivery schedules, and customs regulations.
• Assist customers with booking logistics services, changes, and cancellations.
• Resolve any issues or complaints promptly, ensuring customer satisfaction and maintaining a positive relationship.
• Document all customer interactions accurately in the CRM system for tracking and reporting purposes.
• Collaborate with operational teams to provide customers with real-time updates and solutions.
• Stay informed about the logistics industry and company services to better assist customers.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Swedish Speaking Customer Service Representatives in the Aviation industry. This role is designed for individuals who are passionate about aviation and dedicated to providing outstanding customer service. You will play a vital role in assisting customers with their inquiries, ensuring smooth travel experiences while communicating effectively in Swedish.

Key Responsibilities

• Manage customer inquiries regarding flight bookings, schedules, and services via phone, email, and live chat in Swedish.
• Provide information about ticket options, fare rules, and travel regulations.
• Assist customers with booking changes, cancellations, and special requests.
• Resolve customer complaints and issues promptly to ensure high levels of satisfaction.
• Document customer interactions and maintain accurate records in the CRM system.
• Collaborate with operational teams to provide real-time updates and information to customers.
• Stay informed about industry trends and service offerings to deliver accurate assistance.

Requirements

Mercier Consultancy MD is excited to announce an opportunity for Polish Speaking Customer Service Representatives in the Logistics & Supply Chain industry. This position is ideal for individuals who are passionate about logistics solutions and committed to delivering outstanding customer service. In this role, you will facilitate communication with clients in Polish, assisting them with their logistics inquiries and ensuring a seamless experience.

Key Responsibilities

• Respond to customer inquiries regarding logistics services, shipment tracking, and supply chain solutions via phone, email, and live chat in Polish.
• Provide information on shipping options, delivery timeframes, and customs regulations.
• Assist customers with order processing, changes, and cancellations.
• Resolve customer complaints and issues in a timely and effective manner.
• Document all interactions with customers accurately in the CRM system for reference.
• Collaborate with operational teams to provide real-time updates and ensure customer satisfaction.
• Stay informed about industry trends and company offerings to better assist clients.

Requirements

Mercier Consultancy MD is excited to offer a unique opportunity for Polish Speaking Customer Service Representatives in the Aviation industry. This role is ideal for individuals who have a passion for travel and customer service. As a vital member of our team, you will assist customers with their inquiries regarding air travel and aviation services while providing exceptional support in Polish.

Key Responsibilities

• Manage customer inquiries related to flight reservations, cancellations, and travel policies via phone, email, and chat in Polish.
• Provide customers with information on flight schedules, pricing, and service regulations.
• Assist with bookings and modifications to existing reservations, ensuring a smooth customer experience.
• Resolve any issues or complaints promptly, maintaining high levels of customer satisfaction.
• Document all customer interactions accurately in our CRM system.
• Work collaboratively with other departments to provide customers with real-time updates and assistance.
• Stay informed about aviation trends and company offerings to better assist customers.

Requirements

Mercier Consultancy MD is excited to offer an opportunity for Spanish Speaking Customer Service Representatives in the Logistics & Supply Chain industry. This role is ideal for individuals who have a keen interest in logistics and a passion for delivering exceptional customer service. As a representative, you will assist customers in Spanish, supporting them with their logistics inquiries and ensuring they receive timely and effective assistance.

Key Responsibilities

• Respond to customer inquiries regarding logistics services, shipments, and supply chain management via phone, email, and chat in Spanish.
• Provide information about shipping options, delivery timelines, and service regulations.
• Assist customers with order tracking, changes, and cancellations as necessary.
• Handle customer complaints and resolve issues with a focus on delivering solutions.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Collaborate with operational teams to provide real-time information and updates to customers.
• Stay informed about industry trends and company service offerings to enhance customer service.

Requirements