Mercier Consultancy MD is thrilled to present an exciting opportunity for French Speaking Customer Service Representatives in the Manufacturing industry. If you are passionate about customer service and have an interest in manufacturing processes, this role is perfect for you. You will be essential in assisting clients with their inquiries, ensuring they receive outstanding support in French.

Key Responsibilities

• Manage customer inquiries related to manufacturing products, services, and processes via phone, email, and live chat in French.
• Provide information on product specifications, order status, and delivery timelines.
• Assist customers with order placements, modifications, and cancellations.
• Address and resolve customer complaints in a timely manner, ensuring high levels of satisfaction.
• Document all customer interactions and transactions accurately in the CRM system.
• Collaborate with production and logistics teams to provide customers with real-time updates and information.
• Stay informed about industry trends and product offerings to enhance customer interactions.

Requirements

Mercier Consultancy MD is excited to announce a vacancy for French Speaking Customer Service Representatives in the Logistics & Supply Chain industry. This role is perfect for individuals who are enthusiastic about logistics and are committed to providing top-notch customer support. As a representative, you will communicate with clients in French, assisting them with their inquiries related to shipping, inventory management, and supply chain solutions.

Key Responsibilities

• Respond to customer inquiries related to logistics services, shipment tracking, and supply chain management via phone, email, and chat in French.
• Provide accurate information regarding service offerings, pricing, and timelines.
• Assist in resolving logistical issues, working collaboratively with internal teams to ensure customer satisfaction.
• Document customer interactions in our CRM system and maintain accurate records.
• Stay knowledgeable about industry trends and best practices to better assist customers.
• Coordinate with operational teams to provide real-time updates to clients.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for French Speaking Customer Service Representatives in the Aviation industry. This role is ideal for individuals who are passionate about air travel and dedicated to delivering exceptional customer service. As a part of our customer service team, you will assist clients and passengers with their inquiries, ensuring a seamless experience in French.

Key Responsibilities

• Manage customer inquiries related to flight bookings, schedules, and airline services via phone, email, and live chat in French.
• Provide detailed information about flight options, baggage policies, and travel regulations.
• Assist customers with reservation changes, cancellations, and inquiries regarding special requests.
• Resolve customer complaints and issues promptly, ensuring a high level of satisfaction.
• Document all interactions accurately in the CRM system for future reference.
• Collaborate with airline and operational teams to provide real-time updates to customers.
• Stay informed about airline industry trends and service updates to enhance customer interactions.

Requirements

Mercier Consultancy MD is excited to announce a vacancy for Spanish Speaking Customer Service Representatives in the Transportation industry, specifically focusing on rail, shipping, and logistics services. This position is a perfect fit for individuals who are passionate about the transportation sector and skilled in providing top-notch customer service. In this role, you will assist customers in Spanish, helping them navigate their transportation needs with efficiency and care.

Key Responsibilities

• Handle customer inquiries regarding transportation services, bookings, and pricing via phone, email, and live chat in Spanish.
• Provide information on shipping options, scheduling, and service regulations to ensure clarity and satisfaction.
• Assist customers with service reservations, modifications, and cancellations.
• Resolve customer issues and complaints in a timely and effective manner.
• Maintain accurate documentation of customer interactions and transactions within our CRM system.
• Work closely with operational teams to relay real-time updates about service changes or delays.
• Stay informed about industry trends and service updates to provide informed assistance to customers.

Requirements

Mercier Consultancy MD is excited to announce an opening for Portuguese Speaking Customer Service Representatives in the Transportation industry, specifically focusing on rail, shipping, and logistics. This role is perfect for individuals who are enthusiastic about customer service and have a deep interest in transportation solutions. As a customer service representative, you will provide essential support to clients while ensuring they have a seamless experience in Portuguese.

Key Responsibilities

• Address customer inquiries regarding transportation services, bookings, and schedules via phone, email, and live chat in Portuguese.
• Provide guidance on shipping options, delivery timelines, and service policies.
• Assist customers with the booking process and any changes or cancellations required.
• Resolve any issues or complaints in a timely and satisfactory manner.
• Document all customer interactions and maintain accurate records in the CRM system.
• Collaborate with operations and logistics teams to provide customers with real-time updates and information.
• Stay up to date on transportation trends and service offerings to enhance customer interactions.

Requirements

Mercier Consultancy MD is excited to announce a fantastic opportunity for Nordic Speaking Customer Service Representatives in the Transportation industry, focusing on rail, shipping, and logistics. This position is ideal for individuals fluent in one or more Nordic languages (Danish, Norwegian, Finnish, or Swedish) who are passionate about delivering exceptional customer service and support. As a member of our customer service team, you will help clients navigate their transportation needs while providing timely and accurate information.

Key Responsibilities

• Handle customer inquiries related to transportation services, scheduling, and pricing via phone, email, and live chat in Nordic languages.
• Provide detailed information regarding shipping options, delivery timelines, and service regulations.
• Assist customers with booking procedures, changes, and cancellations of transportation services.
• Resolve customer issues and complaints effectively to ensure a positive experience.
• Maintain accurate records of customer interactions and transactions in our CRM system.
• Work closely with operational teams to provide real-time updates and solutions to customers.
• Stay informed about transportation trends and service updates relevant to customers.

Requirements

Mercier Consultancy MD is proud to offer an exciting opportunity for German Speaking Customer Service Representatives in the Transportation industry, specifically focusing on rail, shipping, and logistics. If you have a passion for customer service and a keen interest in transportation solutions, this role is designed for you. You will play a crucial role in assisting customers with their transportation needs while delivering exceptional service in German.

Key Responsibilities

• Handle customer inquiries related to transportation services, scheduling, and pricing via phone, email, and live chat in German.
• Provide information on shipping options, expected delivery times, and service regulations.
• Assist customers with booking processes, changes, and cancellations of services.
• Resolve any issues or complaints promptly, ensuring customer satisfaction.
• Keep accurate records of customer interactions and transactions in our CRM system.
• Collaborate with operational teams to provide real-time information to customers.
• Stay informed about transportation trends and service updates to assist customers effectively.

Requirements

About the Role
We’re hiring a hands-on CTO for a high-growth fintech disrupting the UAE’s auto-finance sector. This role is mission-critical—leading all technical efforts from platform development to banking integrations across ADCB, Emirates NBD, and DIB.

Key Responsibilities

• Lead architecture and development of a compliant, scalable financial platform
• Own real-time transaction engine and API integrations with banks
• Guide the dev team with clarity through sprints, compliance demands, and go-lives
• Balance security, speed, and stability in a regulated environment

Requirements

Requirements

• 12+ years in tech/product/software engineering (preferably fintech)
• Proven banking integration experience (APIs, real-time systems)
• Background in consumer lending, payments, or transaction-based products
• Leadership in regulated ecosystems (banking/fintech startups)
• Bachelors in Computer Science (Masters preferred)

Bonus Points

• Automotive lending or embedded credit platform experience
• Knowledge of UAE banking regulatory tech requirements

We are building the next generation of conversational AI agents to automate workflows for businesses. Our platform is an AI-native help desk that allows human agents to work alongside AI, increasing automation over time. Our AI agents handle both reactive and proactive automation across various channels like calls, SMS, and email, while maintaining a single, coherent conversation thread. We are a small, fast-moving team with a mission to maximize conversational automation for high-touch businesses.

We need a motivated and ambitious Backend Engineer with hands-on experience building production backend systems. You should be comfortable hardening reliability, pushing down latency, evolving data models safely, and creating "paved roads" that make every other team faster. You'll thrive in our small, fast-paced startup environment where you can take on significant responsibility.

Requirements

Our client is a well-funded, early-stage AI company with a bold mission to reinvent wealth management. They are building a unified, AI-native platform to automate the entire wealth management stack, which is one of the largest and most fragmented sectors in financial services. With a $15.5M seed round from top-tier VCs like General Catalyst and Venrock, and a team of just three employees, this is a unique opportunity to join a de-risked company with extensive runway and existing partnerships.

As a Founding AI Engineer, you'll be employee number three and will play a mission-critical role in scaling the company from the ground up. You will own major technical domains and work directly with the founder to establish the core technical foundations. The ability to close the end-to-end process quickly is a key part of the company culture.

You will be responsible for:

• Building core platform components that unify fragmented wealth management tools.
• Designing and building end-to-end AI-powered workflows that automate financial advisor processes.
• Developing multi-agent AI workflows to deliver intelligent financial insights.
• Architecting scalable systems for real-time financial data orchestration.
• Making critical technical decisions with a high degree of autonomy.

Requirements