DSI Systems Inc. has an immediate opening for a Field Support Representative. The Field Support Representative (AT&T) plays a critical role in ensuring consistent, high-quality retail execution across assigned locations. This role is primarily focused on daily in-store visits, maintaining brand standards for AT&T, supporting retail staff, and capturing field-level insights. Representatives are the frontline ambassadors of AT&T in the field, ensuring that every store visit drives operational excellence and customer readiness.

At DSI, our culture is built on a foundation of teamwork, accountability, and a commitment to field excellence. We believe in empowering our Field Support Representatives to build strong relationships with store management, deliver exceptional customer experiences, and uphold the highest standards of merchandising and retail execution. Our team thrives on collaboration, continuous improvement, and a shared passion for representing the AT&T brand with integrity and professionalism.

What You'll Be Doing

Mercier Consultancy MD is thrilled to present an exciting opportunity for Spanish Speaking Customer Service Representatives in the Travel Agencies industry, based in the beautiful city of Athens. If you're passionate about travel and customer service and enjoy helping people plan their dream vacations, this role is perfect for you! You will support customers in Spanish, assisting them with inquiries related to travel bookings, itineraries, and general travel advice.

Key Responsibilities

• Respond to customer inquiries regarding travel packages, bookings, and travel regulations via phone, email, and live chat in Spanish.
• Provide detailed information on destinations, accommodations, and transportation options.
• Assist customers with booking processes, changes, and cancellations, ensuring a smooth experience.
• Resolve customer issues and complaints with professionalism and a positive approach.
• Maintain accurate records of customer interactions and transactions in our CRM system.
• Collaborate with travel agents and partners to ensure quality service delivery and customer satisfaction.
• Stay informed about travel trends, promotions, and regulations to provide relevant guidance to customers.

Requirements

Mercier Consultancy MD is excited to present a fantastic opportunity for Italian Speaking Customer Service Representatives in the retail industry! This role is ideal for individuals who are enthusiastic about customer interaction and possess a strong passion for retail products and services. As a customer service representative, you will assist customers in their shopping experiences, providing knowledgeable and friendly support in Italian.

Key Responsibilities

• Respond to customer inquiries related to retail products, orders, and store policies via phone, email, and live chat in Italian.
• Offer guidance and recommendations based on customer needs and preferences.
• Assist customers with order processing, returns, and exchanges efficiently.
• Resolve customer complaints and issues with professionalism and empathy.
• Document all interactions accurately within the customer management system.
• Collaborate with other team members to improve service delivery and customer satisfaction.
• Stay updated on retail product offerings, promotions, and industry trends.

Requirements

Mercier Consultancy MD is excited to announce a new opportunity for Italian Speaking Customer Service Representatives in the Government & Public Sector industry. This role is perfect for individuals who are passionate about public service and enjoy assisting citizens with their inquiries. You will be a key point of contact for the public, providing accurate information and support regarding various government services in Italian.

Key Responsibilities

• Manage inquiries from the public regarding government services, policies, and programs via phone, email, and chat in Italian.
• Provide accurate and timely information to citizens while ensuring a professional and friendly communication style.
• Assist in resolving issues and direct inquiries to the appropriate departments as needed.
• Document all customer interactions in the CRM system to maintain accurate records.
• Collaborate with public sector teams to enhance service delivery and customer satisfaction.
• Stay up-to-date on government initiatives and policies to provide relevant information.

Requirements

Mercier Consultancy MD is excited to present an opportunity for Italian Speaking Customer Service Representatives within the Energy sector, specifically in the Oil & Gas industry. This role is perfect for individuals who are enthusiastic about energy solutions and possess a strong dedication to providing exceptional customer support. In this role, you will be the primary point of contact for clients seeking assistance related to Oil & Gas services, ensuring they receive prompt and accurate information.

Key Responsibilities

• Manage customer inquiries related to Oil & Gas products and services via phone, email, and chat in Italian.
• Provide detailed information on service options, pricing, and company policies.
• Assist customers with troubleshooting service issues and account management.
• Document customer interactions accurately, ensuring accurate record-keeping.
• Collaborate with technical teams to resolve customer issues efficiently.
• Stay updated on energy sector developments and product offerings to enhance customer support.

Requirements

Mercier Consultancy MD is pleased to announce an opening for Italian Speaking Customer Service Representatives in the construction industry. This role is perfect for individuals who are passionate about customer service and have an interest in the construction sector. As a member of our team, you will assist clients with their inquiries, providing them with the support they need while communicating effectively in Italian.

Key Responsibilities

• Manage customer inquiries related to construction services, product specifications, and project timelines via phone, email, and chat in Italian.
• Provide accurate information on service offerings, pricing, and company policies.
• Assist clients in resolving any issues or concerns related to their construction projects.
• Document all customer interactions and maintain detailed records for future reference.
• Collaborate with project managers and technical teams to ensure customer needs are met.
• Stay updated on the latest industry developments and company offerings.

Requirements

Mercier Consultancy MD is pleased to offer a fantastic opportunity for French Speaking Customer Service Representatives in the telecommunications industry. This role is perfect for individuals who are enthusiastic about technology and customer care. As a key member of our customer service team, you will assist French-speaking customers with their telecommunications inquiries, ensuring they receive timely and effective support.

Key Responsibilities

• Respond to customer inquiries regarding telecommunications services, products, and billing via phone, email, and live chat in French.
• Provide guidance on service activation, troubleshooting, and account management.
• Resolve customer complaints and issues with empathy and professionalism.
• Document all customer interactions accurately in the CRM system.
• Collaborate with technical support and other teams to enhance the overall customer experience.
• Keep up to date with industry changes and product knowledge to effectively assist customers.

Requirements

Mercier Consultancy MD is excited to announce a position for French Speaking Customer Service Representatives in the insurance industry. This role is perfect for individuals who are passionate about helping customers navigate their insurance needs and have a strong background in customer service. As a key member of our team, you will assist clients in understanding their insurance policies, processing claims, and resolving any inquiries in a professional and friendly manner.

Key Responsibilities

• Respond to customer inquiries regarding insurance products, policy details, and claims processes via phone, email, and chat in French.
• Provide clear explanations and guidance to help clients make informed decisions about their insurance needs.
• Assist customers in filing claims and troubleshooting issues related to their policies.
• Document customer interactions accurately to maintain comprehensive records.
• Collaborate with insurance adjusters and underwriters to facilitate timely resolution of claims.
• Stay updated on insurance regulations and product offerings to provide accurate information to clients.

Requirements

Mercier Consultancy MD is delighted to announce an opportunity for French Speaking Customer Service Representatives in the healthcare industry! We are looking for empathetic and resourceful individuals who are passionate about helping others and making a positive impact in healthcare. In this role, you will assist patients and healthcare providers with their inquiries, ensuring they receive the necessary support and information in French.

Key Responsibilities

• Respond to customer inquiries regarding healthcare services, insurance options, and patient support through phone, email, and chat in French.
• Guide patients in navigating the healthcare system, including appointment scheduling and understanding treatments.
• Resolve customer concerns effectively and empathetically, ensuring a positive experience for all.
• Maintain accurate documentation of customer interactions for future reference.
• Collaborate with healthcare professionals and administrative teams to enhance the service experience.
• Stay updated on healthcare policies and services to provide relevant and accurate information.

Requirements

Mercier Consultancy MD is proud to offer an opportunity for French Speaking Customer Service Representatives in the Government & Public Sector industry. This position is suited for those who are passionate about public service and are committed to providing outstanding support to citizens and clients. As a customer service representative, you will assist individuals with their inquiries in French, ensuring they receive the assistance they need in a respectful and efficient manner.

Key Responsibilities

• Address customer inquiries related to government services, programs, and regulations via phone, email, and live chat in French.
• Provide accurate information and guidance on processes, applications, and eligibility for public services.
• Assist citizens with filing requests and navigating governmental services effectively.
• Resolve complaints and issues promptly, ensuring high levels of customer satisfaction.
• Document all interactions and maintain records in the CRM system in accordance with regulations.
• Collaborate with various government departments to enhance service delivery and resolve client issues.
• Stay updated on relevant laws, policies, and procedures to provide accurate information to customers.

Requirements